Last updated: 28 April 2025

GM Stellar

If you have encountered any issues trying to access or load the Stellars PFP Customisation Site, here is a checklist for you to go through and hopefully be able to overcome the issue.

  1. Ensure that you have loaded the customisation site on a laptop instead of mobile or tablet device as the site has not been optimised for smaller devices.
  2. Close multiple browser tabs. Ideally, try to only keep the customisation site browser open while using it.
  3. If you have multiple different types extensions running on the browser, try to de-activate as many as possible or switch to another browser with minimal extensions.
  4. If you have multiple wallet extensions, ensure that only the wallet that holds your Stellar is able to ‘Read and change site data’ at the current time. How to do this on Chrome:
    1. Go to your list of extensions
    2. For wallet extensions that you want to deactivate for the time being, such as for Phantom or Petra
      1. Click on the 3 dots for the wallet extension
      2. Click on ‘This can read and change site data’ for the selected wallet
      3. Select ‘When you click the extension’
    3. For the wallet extension that holds your Stellar & Fyrian NFTs that you want to activate for the time being
      1. Click on the 3 dots for the wallet extension
      2. Click on ‘This can read and change site data’ for the selected wallet
      3. Select ‘On all sites’
  5. If your main browser you are encountering issues on is Chrome, try to use Chrome Incognito or an alternate browser such as Safari, Firefox or Brave. The only hassle is that you will need to install the wallet extension holding your Stellar and Fyrian NFTs on the browser, if it’s not already done.
  6. If you have opened the customisation site on an ultra-wide desktop screen, try to move it to standard laptop screen to see if loads properly.
  7. Clear your browser cache. This action seems to help the customisation site load, when it has not been done for a long time.
  8. Our site is built with Unity WebGL, which requires a reasonably powerful computer to run smoothly. Here are the recommended system specifications for optimal performance:

Recent common issues Stellars have encountered:

  1. Nothing happens, site is unresponsive after clicking on ‘Connect wallet’
  2. Unable to access the customisation site after connecting wallet, remains on ‘loading’ screen
  3. Customisation site is misaligned and looks broken
  4. Connected wallet on site but unable to move on after selecting a Stellar to customisation